Shipping policy

1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation.
  • During peak seasons or promotions, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs. These may include standard shipping, expedited shipping, and international shipping.
  • Shipping costs and estimated delivery times will vary depending on your location and the shipping method selected during checkout.
  • Please note that delivery times are estimated and not guaranteed, as they depend on various factors, including carrier delays and customs processing for international shipments.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, destination, and selected shipping method.
  • You can view the shipping rates for your order during the checkout process before making payment.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

5. Shipping Restrictions:

  • Some products may have shipping restrictions due to size, weight, or shipping regulations. These restrictions will be indicated on the product page.
  • We currently do not ship to PO boxes. Please provide a physical address for delivery.

6. International Shipping:

  • We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.
  • Please be aware that international shipments may be subject to delays due to customs clearance procedures.

7. Damaged or Lost Shipments:

  • In the rare event that your order is damaged during transit or lost in transit, please contact us immediately at info@boutiquelechevalier.com with your order details.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for the affected items.

8. Returns and Exchanges:

  • Please refer to our Returns Policy for information on returning or exchanging items purchased from our store.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at info@boutiquelechevalier.com. Thank you for choosing Le Chevalier for your board game and trading card needs!